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Help you Focus on your Core Business
Are you spending too much time on day-to-day
operations? Would you like to become more efficient and effective? Would
you like to be more efficient at integrating new technologies?
Application Management Services (AMS) can help
you focus on your core business - by managing OWM applications reliably and
securely, making costs predictable and optimizing your IT investments. AMS
includes consulting, technology, and operating services based on the FriarTuck
methodology and quality management.
Application Management Services provide:
- expert FriarTuck staff to manage your OWM applications
- cost-effective
management of OWM applications with predictable costs
- smooth migration to new versions and system software
- your users with reliable operation of all applications around the clock
The results:
- more efficiency through optimized use of your IT environment
- increased
user productivity
- your staff can focus on other strategic tasks
AMS offerings are available in three main areas:
1. Application Support Services
- Application updates/Release plan
- Bug fixing/Error correction
- Access
to ServLine24
- Request/Problem handling
- Escalation management
- Functional
enhancements
2. Operation Management
All services for the operation of the application including
- OWM and Database administration
- OWM Configuration
- Installation of new patches and minor releases
- Regular health checks of the OWM application and underlying system software
3. User Services
- User helpdesk for all requests around the application
- Application
training for users, administrators on the technical and business level
- Technical online help for administrators and IT experts requiring
support at the technical level (Technical Customer Support)
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