The quality of service provided by the enterprise crucially depends on its ability to deploy the staff
with the right qualifications at the right time. Unfortunately, a manual scheduling rarely achieves
optimal staff deployment. Shortages of staff lead to inferior quality of service, whereas excess
staff leads to unnecessary cost. Optimized workforce management removes the variability in workforce
management and achieves consistent deployment of staff near the optimal level. The green line in
the diagram below depicts a near-optimal deployment achieved through optimized scheduling, whereas
the red line depicts the result of suboptimal manual scheduling.
OWM improves the quality of service through the following means:
- Ensuring adequate staffing
- Provide optimal staffing with right
mix of skill sets (specialties, competencies, language, etc)
- Effective
management of fatigue across workforce by ensuring staff have sufficient
rest between shifts
- Reduce
tracking time for leaves, claims and skills
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