: Helping to
Ensure Optimum Performance
FriarTuck Support Services provides a comprehensive range of services that
enable you to continually improve core business processes while leveraging
your existing investment in OWM solutions.
FriarTuck delivers the assistance you need to optimize the performance of your OWM software
and manage your business processes more effectively. You can adapt existing
OWM solutions to changing market and business requirements, and take advantage
of the new innovations that will make your business more successful.
FriarTuck experts work with you to gain a complete
understanding of your unique IT environment. We help you reduce the total cost
of ownership of your IT infrastructure, realize full potential of optimization
technologies that OWM harness and enable you to accelerate and maximize your
return on investment in OWM solutions.
The FriarTuck support service includes the following:
- Bug reporting and fixes
- Solution assistance
- Insight into
realizing the full potential of the OWM
- Configuration changes
- Fine-tuning
of optimization engine
- Email and Phone support for designated contacts
- Access
to FriarTuck’s web-based customer support system
- Onsite
support if issues could not be resolved over phone or email
- OWM
upgrades
- Direct notification on releases
- Optional
participation in beta test programs for advanced versions
- Priority
consideration of qualified product suggestions for enhancements
- Opportunity
to be showcased as FriarTuck success site, and media features
- Access
to technical white papers and product roadmaps
Select the level of support that
meets your needs:
- OWM Basic Support -- Bug reporting & fixes and email/phone support
- OWM
Standard Support --
Provides OWM support through a guaranteed service-level agreement, minor
configuration changes, usage monitoring, etc
- OWM
Premium Support --
Provides OWM support through an improved service-level agreement, covers
ongoing configurations changes, and a support advisor to proactively reduce
risk and TCO, while increasing the business value of your OWM solutions
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